You can reserve any hike, guided tour, or activity with confidence. Unless prevented by some circumstance beyond our control, we will operate every tour and activity as scheduled in your confirmed itinerary.
It's customary for some operators to confirm your reservation for you to join a small group tour or hike with the understanding that if they don't get enough people to sign up, they can cancel your reservation. This makes it hard for you to make decisions when booking flights and hotels that revolve around your tour or hike. Adios Adventure Travel guarantees that we will not cancel your tour or hike based on limited reservations.
The only circumstance in which a tour or hike would be canceled is if you do not pay the full amount as agreed upon, or if a natural or man-made disaster, strike, epidemic, or other event out of our control were to occur. In this case, we would endeavor to offer an alternative activity as long as changes will not affect the safety of any travelers, guides or local staff.
Our intention is to be transparent and clear about what we can and can't do to help people make decisions about how to book trips and protect their investments. We welcome any questions. In case of a global, national or regional event of any kind, including epidemics or pandemics, that may affect your ability to travel or complete your trip, we require every group who pays with a credit card to purchase comprehensive travel insurance that covers all your known trip expenses including air and ground, as well as additional unknown expenses that may occur. CFAR (cancel for any reason) policies have a track record of covering up to 75% of costs. Adios Adventure Travel does not insure or refund any travel expenses for any reason. For people who choose not to buy travel insurance, we prefer payments with ACH bank transfer or mail a check in USD to our US based bank.
Adios Adventure Travel does not insure, underwrite, guarantee, or imply any guarantee of refund in part or full, for any reason, including, but not limited to, changes in airline schedules, bad weather conditions, civil or government strikes, acts of God or government, acts of terrorism, force majeure (including world or local health conditions), criminal activity, sickness, evacuations, epidemics, pandemics or closure of international borders. Please buy comprehensive travel insurance to cover your costs. Our local teams may offer assistance in cases where last minute changes occur, but additional expenses are the responsibility of the traveler.
All cancellations must be in writing at the following email address: (firstname.lastname@example.org). You must receive a reply by email in order for the cancellation to be valid. If you notify us of your cancellation and we do not reply, the cancellation is not in effect and you are responsible for all fees as per the original agreement. In case email problems are encountered, please contact us by phone: 757-714-6649.
For bookings made with Adios Adventure Travel to Peru, Ecuador, or Bolivia more than 60 days in advance of arrival, our booking, rescheduling, refund and cancellation policies are: (policies for travel to Chile are listed separately below)
*Does not apply to Inca Trail permits and non-refundable advance purchases such as flights, jungle lodges, cruises and permits.
> 30% deposit plus the full amount for domestic airfare fees (if applicable) required at time of booking
> For cancellations after any booking: retention of full deposit* including airfare, plus any fees associated with the process of cancelling.
> For cancellations from 46-60 days before departure: 50% of total price retained*
> For cancellations from 45 days or less: 100% of price retained
>Note that payment deadline is different from the cancellation deadline. To simplify our billing process, we ask for final payments to be made by the 1st of the month at least 30 days prior to arrival. This date may be different from your cancellation deadlines.
>Any trip can be rescheduled without any penalty as long as no payment has been made and there is availability to reschedule on any dates you choose. The total cost of your trip is credited for future travel. We reserve the right to make changes to the sequence of your activities if needed, with the intention to retain the continuity of the travel experience you selected.
>After payment has been made, we will make every attempt to reschedule your trip without additional costs. This depends on the type of activities you booked and whether or not we are permitted to change them without penalties.
Trips that include any Inca Trail hike have a separate cancellation policy for the hike:
No portion of the cost of Inca Trail hikes can be refunded, transferred, or cancelled at any time due to Machu Picchu National Park regulations. The full amount of the reservation will be charged. The cost to cancel your permit or trip may be more than the cost of your deposit. This is why it's necessary for you to pay the full amount even in cases where you need to cancel prior to the payment of the final balance.
*Non-refundable Advance Purchases:
Non-refundable non-transferrable items purchased by Adios Adventure Travel prior to cancellation will be added to the retained amount if the cost of such purchases is greater than the retained amount listed above, such as airfare, train tickets, luxury hotels, jungle lodges, cruises and air taxis.
For cancellations of bookings made less than 60 days in advance of arrival: we retain 100% of price.
For trips to Peru we offer a Risk-Free Cancellation Policy if requested.This involves a different approach to making reservations for your trip.
- 100% Risk-Free Available only for trips to Peru
- Must be requested in writing
- No payment is required until 16 days prior to scheduled arrival unless Machu Picchu tickets or trains are at risk of selling out. We will contact you to request 30% non-refundable payment or you cancel without any risk.
- Cancel your trip without risk up to 16 days prior to arrival
- We choose 3* hotels with private bath and we reserve the right to make last minute changes if necessary.
- The order of your activities could change in case Machu Picchu tickets or trains sell out.
For bookings made with Adios Adventure Travel to Chile our booking, rescheduling, refund and cancellation policies are:
1. FORCE MAJEURE:
A. During the trip
Causes for interruptions or suspension of any portion of the trip, or the entire trip:
- Customer injured requiring halt to activities, treatment, evacuation or shows obvious signs of exhaustion, dehydration or hypothermia
- Customer intoxicated or under the influence of drugs
- When a relevant authority instructs (Cops, Army or National Forest Corporation Agents)
- When bad weather prevents the implementation of a safe activity
- Any local, national or global event, man-made or natural, that prevents the trip from continuing as scheduled
Bad weather defined as:
- Weather conditions are not suitable to conduct the trip or a particular activity safely, based on the opinion of our guides
- At least 2 weather forecast programs stating the same or similar information
Is Refund Possible? No
Can the trip or the canceled activities be rescheduled?: No. Trips will be performed with any kind of weather, but when prevented from safely conducting scheduled activities, the trip will be suspended or cancelled. In these cases, we incur all the costs as if the trip were performed, so we can´t refund any percentage of your payment. If the weather improves and there is enough time to perform a portion, or the remainder of the trip, the trip will continue as the weather or conditions allow.
B. Prior to the trip:
Cause: Any unforeseeable circumstance or local, national or international event that prevents someone from traveling to the destination
Refund: number of days prior to the starting date of the package trip (date of arrival to destination)
< 30 days: no refund
> 45: retention 50% of the total amount (100% of the deposit)
Rescheduling: always possible, but subject to availability. Customers may be charged additional fees if higher rates apply
2. CUSTOMER REQUESTS CANCELLATION OF TRIP:
<30 days: no refund for any reason
>60 days: refund of 50% (100% of the deposit)
Yes, always possible, but subject to availability. Differences on the rates of our providers may apply especially in cases where we book your in-country flights. A fee of $550 USD per group will apply.
HOW TO NOTIFY US:
Cancellations and any other request that affects the scheduled itinerary, must be in writing at the following email address: (email@example.com). You must receive a reply by email in order for the cancellation to be valid. If you notify us of your cancellation and we do not reply, the cancellation is not in effect and you are responsible for all fees as per the original agreement. In case email problems are encountered, please contact us by phone in the US: 757-714-6649 or 757-270-9293
For trips to Chile scheduled 46 days or less in advance of arrival, there is no refund of any kind for any reason. All changes are subject to negotiation. We do our best to reschedule or make changes but cannot guarantee availability or that there will not be additional fees.
Adios Adventure Travel & it's agents or representatives are not responsible for accidents, illness, injuries, or any additional expenses incurred, including hotel accommodations, meals, additional transportation costs etc, as a result of unexpected changes in your trip due to a change in airline scheduling, cancellation of flights, bad weather, war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, floods or adverse weather conditions, epidemics, pandemics, or health risks. It is strongly recommended that each participant purchase travel insurance from a provider of their choice. For your convenience we may provide a referral to a travel insurance company we like, but we do not endorse any travel insurance provider. Our cancellation policy is subject to change without notice. Adios Adventure Travel is not responsible for the terms of the insurance policy you choose. In case you need to file a claim, we will provide you with documentation of the service or activity for which you are filing your claim.
Adios Adventure Travel
AAT International, LLC
Licensed in Virginia and Peru
Virginia Beach, VA, USA Office-Jacquie Whitt
Cusco, Peru Office-Vidal Jaquehua Callo