It's happened! Again. Peru government launched the final new Machu Picchu ticket website on Sunday August 4, 2024. During the transition to the new website, they shut down Joinnus, the old new website where tickets were last available on Friday Aug 2. Hopefully you all printed your tickets from Joinnus! Just in case you didn't. We just got a report from Nick who went to Aguas Calientes today (Aug 7) and was able to print his tickets in person (you need your reservation code AND your passports). You should be able to do this at the ministry office in Cusco as well, according to our manager.

The NEW Machu Picchu website launched on August 4, 2024 and here's what you need to know

The new website was launched Sunday August 4, 2024. You can now see availability of all Machu Picchu tickets without setting up an account. But if you want to buy a ticket, you will need to set up an account. There's only 1 official website for buying Machu Picchu tickets directly from the Peru government. I provided the link below under TIPS. There's good news and not so good news. I'm happy to report that the one and only official Machu Picchu website now includes maps and descriptions of each circuit. Right on the same website! However! The entry times for each ticket are for a specific and exact hour. It's no longer a 1 hour window for entry. Why? CLICK HERE to read about that. 

Be aware there are private companies whose names are similar to the official Peru government website. They can sell tickets but they will add extra fees. This is a legitimate practice and for people who don't mind paying a little extra for this kind of service, there's nothing wrong with it. There have been reports of fake ticket sellers which is why I'm mentioning this. Make sure the company you're buying from is legit. There is no way for private parties to resell their Machu Picchu tickets in their names with their passport info. It's like buying someone's drivers' license with their name on it. 

What if you didn't print your Machu Picchu tickets from your Joinnus account?

If you're reading this, it's likely you're one of the many who bought tickets on Joinnus but for some reason did not print them and now the website, your account, and your tickets have disappeared. That's right. That website is gone for good. What can you do? Thanks to our followers who have reported back to us, here is what they have done:

  • one family went by train to the official ticket office in the main plaza in the village of Aguas Calientes and were able to print their tickets immediately. They did not wait in line with (up to 1000) people who were there to buy tickets in person. They talked to someone and showed their reservation code and passports. 
  • two other families were able to get their Machu Picchu entry tickets emailed to them in advance. Here's the email they used: [email protected]. Provide your res code, names and passport numbers (probably nationality too!)  For one family it took more than 2 days and they had to call the ministry. So. Agents in these offices typically do not speak much English. 

Are you getting an error message when you try to buy your tickets on the new Machu Picchu website?

On our first attempt to buy Machu Picchu tickets on the new website, we got an error message that the billing address was incorrect even though there was no place to include the billing address! However, on August 7, the problem appears to be corrected and we were able to buy our tickets on the final new website. 

Here's a few tips if you're having trouble buying tickets on the new TuBoleto Machu Picchu website:

  • try a new browser
  • clear your cache and cookies
  • set up a different account with another email

How can you tell if you're on the official Machu Picchu ticketing website? The name is Tu Boleto dot Cultura dot PE.
Here's the entire URL  https://tuboleto.cultura.pe/llaqta_machupicchu

There's private agencies called Machu Picchu Tickets and another called Boleto Peru dot PE. These are not the official Peru government websites.

For people booking trips next year, it's normal for tour companies to take payment now and buy Machu Picchu tickets when they are released in January.  

If you need help setting up your trip to Machu Picchu, just send us an email and we'll do our best to help you out. [email protected]
These emails go to Jacquie and Heather in the US office. 

I'm happy to report that the final new Machu Picchu ticket website shows not only ticket availability but circuit descriptions, maps and even short little videos. All on the same website! (in Spanish) It's almost like they read our blog and made logical updates! Thanks be to Pachamama!

What other changes are happening at Machu Picchu?

New circuits were implemented at Machu Picchu on June 1, 2024 That's right. They promise the change will enhance the visitor's experience at Machu Picchu. I set up another post about that topic. Brace yourself, then. CLICK HERE

Waiting for buses in the village of Aguas Calientes can take over an hour in August. This is because Peruvian schools go on break and local families take their vacations which overlaps the European and North Americcan summer travel season.  Hiring a private tour guide in advance.can alleviate some of the stress and assist with maneuvering around the bottlenecks. CLICK HERE .